Designing Voice Interactive Kiosk
Project Contributor
Young Na
Advisor
Dr. Sai Shruthi Chivukula
Designing a voice interactive kiosk to introduce new technology to those who are not familiar with or not utilizing modern technology.
Project Abstract
The roles of self-service kiosks have become more than just providing information in our lives. With the advancement of technology and the recent effect of the pandemic, many businesses began to implement the self-service kiosk not only to reduce in-person interaction but also to resolve the labor shortage. As a result, self-service kiosks are now a frequent fixture in many retail spaces. A lack of experience and knowledge, however, about the fundamental understanding of technology among customers raises the question. If technology adoption in retail businesses is inevitable, how can we implement a kiosk system that enhances the quality of a grocery shopping experience for those who do not utilize a mobile app or online ordering? This year-long design development suggests a new method for customers to interact with an AI avatar kiosk in a store, primarily using a landline telephone-shaped microphone.
Design Solution
Interactive Method
Primary: Voice Interaction
Secondary: Physical Tab
Interface: Human look-alike AI avatar
Why: To mimic the experience of having a conversation with a person
Physical component: Landline telephone-shape
Why: By introducing old/familiar technology, I hope to bridge the gap between modern technology and old technology
